Refund policy

At Natara, customer satisfaction is important to us while maintaining skincare hygiene standards.

Returns

  • Returns are accepted within [7–14 days] of delivery

  • Products must be unused, unopened, and in original packaging

  • Proof of purchase is required

Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns on:

  • Opened or used skincare products

  • Items damaged due to misuse

  • Final sale or promotional items

Refunds

  • Approved refunds will be issued to the original payment method

  • Shipping fees are non-refundable unless the item is defective or incorrect

  • Refunds may take [5–10 business days] to process

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos.